The majority of products ship to almost anywhere in the world via USPS, FedEx or UPS. Restrictions do apply on some products and note that some products cannot be shipped internationally. Once your order is processed, estimated shipping costs and delivery times will be made available. On custom orders shipping costs / delivery time will not be provided until after production. Free shipping is offered for orders of $150 or more when shipped within the United States (excluding Alaska and Hawaii). If you would like to inquire about additional shipping options that do not appear on the checkout page, please call us at (888) 830-9156 and talk to one of our customer service representatives.
All return requests are subject to the strict enforcement of the terms and conditions set forth herein.
PRODUCT THAT MAY BE SUBJECT TO RETURN
- Defective or damaged in-transit product which must be accompanied by photographic evidence thereof.
- Product received which does not match the original invoice.
- Regular-priced and in-stock product which is not listed below as a non-returnable product and which is in original condition.
- Clearance or sale items the sales of which are final.
- Product(s) which is subject to bulk or quantity discount unless (i) it is agreed that Greener Warehouses may revoke the paid discount price based on the bulk purchase and re-invoice to reflect the full list price of any product not returned, and (ii) Greener Warehouses receives payment of the re-invoiced price.
- Custom products (Please review custom products FAQ for more detailed information)
- Incomplete, partial, or used product.
DEADLINE FOR PROPOSED RETURN
Greener Warehouses must be contacted IN WRITING via e-mail within 6 business days of receiving your order. If product(s) is deemed defective, Greener Warehouses will reprint the product after receiving the defective product back, or you will be offered a discount off your next order. Notification must be made (Email and US mail) Returns must be sent to Greener Warehouses within thirty (30) days of delivery of product and postmarked within that time.
AUTHORIZATION NUMBER AND FORM REQUIRED
Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally on Greener Warehouses website at www.greenerwarehouses.com; otherwise the form can be obtained from the sales representative and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of Greener Warehouses, then the appropriate sales rep will complete the RMA form on the customer’s behalf.
PACKAGING AND SHIPPING
Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of Greener Warehouses Bottles, the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced (Nor does Greener Warehouses assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer).
Any refund is subject to a satisfactory review and inspection by Greener Warehouses as to whether the product is a returnable one, existence of damage or defect, and full compliance with these terms and conditions.
DENIAL OF RETURN
Should Greener Warehouses not accept the return, it will provide notice of its decision and the reason(s) therefor. In that event, Greener Warehouses will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request Greener Warehouses disposes of the product; if the customer is unhappy incurring any return shipping costs.
All returns that are accepted are subject to a thirty percent (30%) re-stocking fee which will be deducted from any refund.
PROCESSING OF REFUND
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) – three (3) weeks from the return shipped date for your account to be credited and a 1-2 billing cycles for the credit to appear on your statement.